Office Manager
Position Overview
Bruin Waste dba Elite Recycling & Disposal is seeking a highly organized and proactive Office Manager to lead our Customer Services and department in Pagosa Springs. This role serves as a critical link between our company and our customers, ensuring excellent service delivery, efficient office operations, and strong team leadership.
The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, demonstrates strong leadership skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
- Support Customer Service Representatives, Sales Manager, and Division Manager with daily operations
- Oversee customer accounts, billing processes, and payment applications
- Manage and execute the collections process to ensure timely follow-up and cash flow consistency
- Resolve customer concerns professionally and within appropriate timeframes
- Process billing cycles (monthly, quarterly, and 28-day services) and manage accounts receivable
- Analyze and report on account activity, including residential, commercial, and temporary services
- Provides approval and/or submittal of AP invoices and credit card receipts through the Shared file.
- Ensure accuracy in reconciliation and weekly cash reporting
- Oversee dispatch work orders, landfill tickets, and service postings
- Maintain customer communications regarding service, pricing, and route updates
- Train and support Customer Service Representatives in effective communication and service standards
- Assist Operations Manager with approving employee timekeeping and calculating CSR bonus incentives
- Assists HR Manager in new hire onboarding for the local office and DOT requirements of the local CDL Drivers
- Generate reports to track services, accounts, and performance metrics
- Collaborate with Sales and IT on pricing updates and system accuracy
- Assist in budgeting, planning, and implementing customer service programs
- Maintain strong working relationships across departments and with external partners
- Provide backup support for operations and dispatch functions as needed
Qualifications
- High School Diploma required
- Bachelor’s degree in Business Management or related field preferred OR minimum 3 years of management experience
- Strong leadership and team management abilities
- Excellent communication, organizational, and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook) and office systems
- Experience with dispatch or billing systems (Navusoft, Trashflow, iSolved preferred)
- Ability to manage multiple priorities and work independently
- Bilingual in Spanish is a plus
- Valid Colorado Driver’s License required
Knowledge & Skills
- Strong customer service mindset with a commitment to excellence
- Ability to analyze data, reports, and financial information
- Detail-oriented with strong organizational skills
- Ability to work independently and collaboratively
- Professional demeanor in all internal and external interactions
Physical & Work Requirements
- Primarily sedentary with extended computer use
- Occasional standing, walking, bending, and lifting up to 25 lbs
- Ability to perform detailed, close work and maintain focus
- Occasional travel to other company locations may be required
Why Join Bruin Waste?
At Bruin Waste, we value professionalism, teamwork, and a commitment to outstanding customer service. This role offers the opportunity to make a direct impact on operations, customer satisfaction, and team success in a growing organization.
Additional Information
Bruin Waste reserves the right to modify duties as needed. This position may include additional responsibilities as assigned by management. This job description does not constitute a contract of employment.